Sample document. This is an example of the Repair Authorization & Direction to Pay form a customer reviews and signs in person. It is not a live repair order. The Text Message Communication Consent section near the bottom is the express written SMS opt-in. See /sms-optin.html for details.
PIQ
Sundown Collision
1420 W Industrial Blvd
Phoenix, AZ 85021
(602) 555-0142
Repair Authorization & Direction to Pay
RO #: PIQ-1-000482
Date of intake:  
Vehicle owner
Name
Jane A. Customer
Phone
(602) 555-7788
Street
 
City/State/Zip
 
Intake date
 
Vehicle information
Year
2022
Make
Honda
Model
Accord EX-L
VIN
 
License plate
 
Plate state
 
Mileage in
 
Insurance & claim
Insurance co.
State Farm
Claim #
SF-77-2204819
Date of loss
 
Claim type
 
Adjuster
 
Adjuster phone
 
Deductible
 
Repair authorization & direction to pay
1. Authorization to repair
I hereby authorize the above repair facility to perform all work necessary to restore my vehicle to its pre-loss condition as described in the written estimate. I further authorize the facility to perform any supplemental repairs discovered during teardown, provided I am contacted and give oral or written approval before supplemental work proceeds.
2. Direction to pay
I hereby authorize and direct my insurance company, and any other insurer or responsible party obligated for this claim, to issue payment for all covered repairs directly to the above repair facility. This authorization remains in effect until all repair obligations are satisfied.
3. Misdirected payment
In the event any insurance check, draft, or electronic payment is inadvertently sent to me rather than the repair facility, I agree to (a) notify the facility immediately and (b) deliver said payment to the facility within 24 hours of receipt, unendorsed and undeposited.
4. Deductible and outstanding balance
I understand I am solely responsible for my applicable deductible and any amounts not covered by my policy, including depreciation, betterment, or non-covered operations. All balances are due upon repair completion and prior to vehicle release.
5. Personal property and test drive
I understand the facility is not responsible for loss of or damage to personal property left in or on the vehicle. I authorize the facility to operate my vehicle on public or private roadways as needed for inspection and quality verification of repairs.
Text message communication consent
By checking the optional text-message box below, I agree to receive text messages from Sundown Collision via CollisionPulseIQ at the mobile number I have provided, about my vehicle repair -- including status updates, photos, document and signature requests, and a satisfaction survey. Message frequency varies based on repair activity. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. My mobile number and SMS consent are not sold or shared with third parties for their marketing. See the Privacy Policy at collisionpulseiq.com/privacy.html and Terms at collisionpulseiq.com/terms.html. Consent to text messages is not a condition of any repair, service, or purchase. Separately from text messages, Sundown Collision may also email updates and documents about this repair to the email address on my repair order. Those are service messages about my vehicle, not marketing, and I can ask the facility to stop sending them at any time.
Text messages will be sent to (602) 555-7788. If this is not your mobile number, tell us before you sign.
Required. I have read and understand the repair authorization and direction-to-pay terms above, and authorize the repairs and payment direction described.
Optional — text me about this repair. I agree to receive text messages about my vehicle repair from Sundown Collision via CollisionPulseIQ at the mobile number I provided, including repair status updates, photo and document alerts, signature requests and a post-delivery satisfaction survey. Message frequency varies with repair activity. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent is not required to have your vehicle repaired and is not a condition of any repair, service or purchase.
Customer signature
Date
Printed name
Facility representative