Privacy Policy
Last updated: May 31, 2026
This Privacy Policy explains how CollisionPulseIQ ("CollisionPulseIQ," "we," "us," or "our") collects, uses, and protects information when you use the CollisionPulseIQ platform at collisionpulseiq.com and any related services, including text message (SMS) communications about your vehicle repair.
Information We Collect
We collect information needed to manage a collision repair and keep you informed about it, including:
- Contact information -- your name, mobile phone number, and email address.
- Repair information -- vehicle details, repair order number, insurance claim details, photos of your vehicle, and repair status.
- Communication records -- messages, signatures, and authorizations you provide through the platform.
- Technical data -- basic device and usage information collected automatically when you access a link we send you.
How We Use Your Information
- To send you status updates, photos, repair authorization and signature requests, and satisfaction surveys about your repair.
- To provide customer service and respond to your questions.
- To operate, secure, and improve the platform.
- To comply with legal obligations.
SMS / Text Messaging
We do not sell, rent, or share your mobile phone number or SMS opt-in consent with any third party for their own marketing or promotional purposes.
Message frequency varies based on the activity on your repair order. You may receive messages when your repair status changes, when photos or documents are ready, or when we request a signature or feedback.
Message and data rates may apply. Standard carrier charges from your mobile provider may apply to messages you send and receive.
Reply STOP at any time to opt out of text messages. Reply HELP for help, or contact us at tom@refinishteam.com. Carriers are not liable for delayed or undelivered messages.
SMS messaging is used solely for transactional, repair-related communication and customer service between your repair shop and you. Mobile information is never shared with third parties or affiliates for marketing purposes. Text messaging originator opt-in data and consent are not shared with any third parties.
How We Share Information
We share information only as needed to deliver the service:
- Your repair shop -- the collision repair facility handling your vehicle uses the platform to manage and communicate about your repair.
- Service providers -- vendors who help us operate the platform (for example, our SMS delivery provider) process data only on our behalf and under contract. They may not use your mobile number for their own purposes.
- Legal requirements -- when required by law, regulation, or valid legal process.
We do not sell your personal information.
Data Security
We use administrative, technical, and physical safeguards designed to protect your information. Access to personal data is restricted to authorized users. No method of transmission or storage is completely secure, but we work to protect your information and limit access to it.
Data Retention
We retain information for as long as needed to provide the service, comply with our legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your information by contacting us.
Your Choices
- Opt out of SMS at any time by replying STOP.
- Request access to, correction of, or deletion of your personal information by contacting us.
Children's Privacy
The platform is not directed to children under 13, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and we will update the "Last updated" date above.
Contact Us
If you have questions about this Privacy Policy or your information, contact us at:
CollisionPulseIQ
Email: tom@refinishteam.com
Web: collisionpulseiq.com